Information Protection Policy
is committed to safeguarding the personal information entrusted to us by our
customers. We manage your personal information in accordance with Personal
Information Protection Act and other applicable laws. This policy outlines the
principles and practices we follow in protecting your personal information.This
policy applies to Denalimart.com and to any person providing services on our
behalf. A copy of this policy is provided to any customer/client on request.
What is personal information?
information means information about an identifiable individual. This includes
an individualâ€™s name, home address and phone number, age, sex, marital or
family status, Emirates ID/Passport/Driving license number, an identifying
number, financial information, educational history, etc.
What personal information do we collect?
collect only the personal information that we need for the purposes of
providing products/services to our customers, including personal information
requested products and services
a customer on the website or in a program
out offers and membership information
normally collect customersâ€™ personal information directly from our customers.
We may collect your information from other persons with your consent or as
authorized by law.We inform our clients, before or at the time of collecting
personal information, of the purposes for which we are collecting the
information. The only time we donâ€™t provide this notification is when a client
volunteers information for an obvious purpose (for example, producing a
location address or contact for delivery of purchased items).
ask for consent to collect, use or disclose client personal information, except
in specific circumstances where collection, use or disclosure without consent
is authorized or required by law. We may assume your consent in cases where you
volunteer information for an obvious purpose. We assume your consent to
continue to use and, where applicable, disclose personal information that we
have already collected, for the purpose for which the information was
collected.We ask for your express consent for some purposes and may not be able
to provide certain services if you are unwilling to provide consent to the
collection, use or disclosure of certain personal information. Where express
consent is needed, we will normally ask clients to provide their consent orally
(in person, by telephone), or in writing.In cases that do not involve sensitive
personal information, we may rely on â€œopt-outâ€ consent. For example, we may
disclose your contact information to other organizations that we believe may be
of interest to you, unless you request that we do not disclose your
information.A client may withdraw consent to the use and disclosure of personal
information at any time, unless the personal information is necessary for us to
fulfill our legal obligations. We will respect your decision, but we may not be
able to provide you with certain products and services if we do not have the necessary
personal information. We may collect, use or disclose client personal
information without consent only as authorized by law. For example, we may not
request consent when the collection, use or disclosure is to determine
suitability for an honour or award/gift, or in an emergency that threatens
life, health or safety.
How do we use and disclose personal
use and disclose client personal information only for the purpose, for which
the information was collected, except as authorized by law. For example, we may
use client contact information to deliver goods.If we wish to use or disclose
your personal information for any new business purpose, we will ask for your
consent. We may not seek consent if the law allows this.
What is personal employee information?
employee information is personal information about an employee or volunteer
which is collected, used or disclosed solely for the purposes of establishing,
managing or terminating an employment relationship or a volunteer work relationship.
Personal employee information may, in some circumstances, include a Social
Insurance Number, a performance review, etc.Â
We will inform our employees and volunteers of any new purpose for which
we will collect, use, or disclose personal employee information, or we will
obtain your consent, before or at the time the information is collected.
How do we safeguard personal
make every reasonable effort to ensure that personal information is accurate
and complete. We rely on individuals to notify us if there is a change to their
personal information that may affect their relationship with our organization.
If you are aware of an error in our information about you, please let us know
and we will correct it on request wherever possible. In some cases we may ask
for a written request for correction. We protect personal information in a
manner appropriate for the sensitivity of the information. We make every
reasonable effort to prevent any loss, misuse, disclosure or modification of
personal information, as well as any unauthorized access to personal
information.We retain personal information only as long as is reasonable to
fulfill the purposes for which the information was collected or for legal or
Access to records containing personal
have a right to access their own personal information in a record that is in
the custody or under the control of denalimart.com, subject to some exceptions.
For example, organizations are required under the Personal Information
Protection Act to refuse to provide access to information that would reveal
personal information about another individual. If we refuse a request in whole
or in part, we will provide the reasons for the refusal. In some cases where
exceptions to access apply, we may withhold that information and provide you
with the remainder of the record. You may also request information about our
use of your personal information and any disclosure of that information to
persons outside our organization. In addition, you may request a correction of
an error or omission in your personal information.
Questions and complaints
you have a question or concern about any collection, use or disclosure of
personal information by denalimart.com, or about a request for access to your
own personal information, please contact us by email.